Associate, Customer Care

41165
Information Technology
Bedford, MA
Description
Description

Associate, Customer Care

Location: Nationwide or Remote

From award-winning employer branding to our innovative cloud-based suite of technology solutions, Symphony Talent is all about connecting companies with the talent they need to achieve their business goals. We’re defining the future and creating one-of-a-kind solutions for sourcing, nurturing, engaging and retaining the best-fit talent.

Looking to do never done before? Let’s do it together!

Description

We’re looking for a dynamic Associate to join our stellar Customer Care team, where you will be responsible for supporting our portfolio of valuable clients and account teams through managing the issues and requests that come in for solution. The ideal candidate is an ambitious, effective communicator with real problem-solving savvy, who knows how to support the complexity of our clients’ needs – and the complexity of our business.

Summary

As a member of our Customer Care team, you will:

  • Work with customers, account leads, and technical teams to resolve day-to-day customer issues.

  • Effectively and efficiently manage a range of customer issues, questions, and concerns simultaneously.

  • Decide issues that must be escalated to Engineering.

  • Participate in discussions with clients and colleagues relative to specific issues and concerns, including resolution paths, best practices, knowledge transfer, projects, and next steps.

  • Collaborate with cross-functional resources to manage a wide range of problem solving approaches. Act as the triage point for issue resolution with an emphasis on clear and effective communication.

  • Continuously look for opportunities to optimize our problem resolution strategies.

Qualifications
Requirements

Requirements

• Experience with client service and client support systems and processes.

• Ability to troubleshoot problems and uncover root cause. Finds ways to get beyond roadblocks and reach problem resolution.

• Will provide prompt and accurate responses to customers and properly prioritize all customer incidents.

• Curious, self-directed attitude with strong attention to detail, time management skills, and ability to juggle priorities in order to meet client expectations and deadlines.

• Flexible personality and responds positively to change.

• Strong written and verbal communication.

• Able to work 10am to 7pm EST.

• Experience working with Zendesk and/or JIRA is a plus.

• Experience working with Assessment, CRM, and ATS processes a plus.

If this sounds like the next step for your career, we’d love to hear from you!  

Perks:
Competitive compensation
Great benefits package, including a 401(k) plan
Learning & growth programs
Open, collaborative culture

Location: This position can be based in any of our US offices – Bedford (Boston), NY, Houston, Edmond, Atlanta – or remote.

Only candidates with proper permits to work in the United States can be considered. Symphony Talent is an equal opportunity employer M/F/Disability/Veterans and committed to a drug-free workplace.

Think you have what it takes? Apply now and get ready to show us!

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Symphony Talent Ratings

Pros :
I have been with Symphony Talent for a month now, and I would like to voice how great our company is structured from a culture perspective, the people and how our organization runs. I am a Senior Account Associate and during the hiring process, ST was strategic in the approach of selecting top talent. I say this because of the steps during the interviews; Speaking with multiple people from the organization, understanding ST core values is a big piece, making sure all the pieces fit together is important because it helps drive success. In addition, the dynamic learning assignments brings out the interviewees thought process and true experience. Last but not least, I have unbelievable amount of respect for the people I work with, seeing how our employees go above and beyond to make sure we provide top notch service. I am happy to be a part of the Symphony Talent family and see my career growth continue.

Cons :
Glassdoor is making me enter at least 5 words for cons. So here it is.

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Symphony Talent Ratings×

Overall
3.3
Culture & Values
3.5
Work/Life Balance
3.3
Senior Management
3.1
Comp & Benefits
3.2
Career Opportunities
3.2
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Approve of CEO